Frequently Asked Questions

Business Info

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Company Information

Company Name: Precision Garage Door of Delaware

Locations:

330 Water Street, Suite 109, Newport, DE 19804

202 Peterson Dr, Seaford, DE 19973

Website: https://www.precisiondoordelaware.com/

Main Phone Number for Customers: (330) 721-8882

Online Booking Link: https://www.precisiondoordelaware.com/book-now/

Contact Form Link: https://precisiondoordelaware.com/contact

Customer Service Availability: 24/7 Live Operator

Holidays we're closed:

  • New Years day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

National Affiliation: Locally owned and operated, backed by the Precision Door Service national franchise.

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What are your business hours?

Service Hours: Monday - Sunday, 8:00 AM - 8:00 PM
Phone / Contact Hours: 24/7 (calls answered any time) 
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Do you offer emergency service or same-day availability?

Yes, we offer same-day and emergency garage door repair services. During normal business hours, we make every effort to provide prompt service, with arrival typically within a few hours for repair calls. After hours, customers can contact our main line or use the emergency contact option for assistance and dispatch

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What areas do you service?

Primary Service Region: Northern & Central Delaware, including Wilmington, Newark, Middletown, Dover, Milford, Seaford, Lewes, and Rehoboth Beach


Counties Served: New Castle County, Kent County, and Sussex County
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What towns do you service?

  • Arden: 19810
  • Ardencroft: 19810
  • Ardentown: 19810
  • Bear: 19701, 19702, 19720
  • Bellefonte: 19809
  • Bethany Beach: 19930
  • Bethel: 19931, 19956
  • Blades: 19973
  • Bowers: 19946
  • Bridgeville: 19933, 19973
  • Brookside: 19702, 19713
  • Camden: 19901, 19904, 19934
  • Cheswold: 19904, 19936
  • Claymont: 19703
  • Clayton: 19938, 19977
  • Dagsboro: 19939, 19945
  • Delaware City: 19706, 19720
  • Delmar: 19940
  • Dewey Beach: 19971
  • Dover: 19901, 19902, 19903, 19904, 19905, 19906
  • Dover Base Housing: 19901
  • Edgemoor: 19802, 19809
  • Ellendale: 19941
  • Elsmere: 19804, 19805
  • Farmington: 19950, 19952
  • Felton: 19943
  • Fenwick Island: 19944
  • Frankford: 19945
  • Frederica: 19946
  • Georgetown: 19947
  • Glasgow: 19701, 19702
  • Greenville: 19710, 19807
  • Greenwood: 19950
  • Harbeson: 19951
  • Harrington: 19952
  • Hartly: 19953
  • Henlopen Acres: 19971
  • Highland Acres: 19901, 19934
  • Hockessin: 19707, 19736, 19807
  • Houston: 19954
  • Kent Acres: 19901
  • Kenton: 19938, 19955
  • Kirkwood: 19708
  • Laurel: 19956
  • Leipsic: 19901, 19977
  • Lewes: 19958, 19968
  • Little Creek: 19901, 19961
  • Long Neck: 19966
  • Magnolia: 19962
  • Marydel: 19964
  • Middletown: 19709, 19734
  • Milford: 19960, 19963
  • Millsboro: 19966
  • Millville: 19945, 19967, 19970
  • Milton: 19968
  • Nassau: 19969
  • New Castle: 19720, 19721, 19726
  • Newark: 19711, 19712, 19713, 19714, 19715, 19716, 19717, 19718, 19725
  • Newport: 19804
  • North Star: 19707, 19711
  • Ocean View: 19945, 19967, 19970
  • Odessa: 19709, 19730
  • Pike Creek: 19707, 19711, 19808
  • Pike Creek Valley CDP: 19711, 19808
  • Port Penn: 19731
  • Rehoboth Beach: 19958, 19971
  • Rising Sun-Lebanon: 19901, 19934, 19962
  • Riverview: 19943, 19946
  • Rockland: 19732
  • Rodney Village: 19901, 19904, 19934
  • Saint Georges: 19733
  • Seaford: 19973
  • Selbyville: 19945, 19975
  • Slaughter Beach: 19963
  • Smyrna: 19977
  • South Bethany: 19930
  • Townsend: 19734
  • Viola: 19979
  • Wilmington: 19801, 19802, 19803, 19805, 19806, 19809, 19850, 19880, 19884, 19885, 19886, 19890, 19891, 19892, 19893, 19894, 19895, 19896, 19897, 19898, 19899
  • Wilmington Manor: 19720
  • Winterthur: 19735
  • Woodside: 19904, 19943, 19980
  • Woodside East: 19901, 19943, 19962
  • Wyoming: 19904, 19934
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Are you licensed & insured?

Yes, Precision Garage Door of Delaware is fully licensed and insured. 

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How long have you been in business?

Precision Door Service's franchise network began in 1997. The local Delaware location has been operating continuously since 2002.

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Can I book an appointment online?

Yes, customers can book service online via the "Book Now" option on the site. https://www.precisiondoordelaware.com/book-now/

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Do you offer any discounts?

Yes, Veteran, Military, Educator, Senior Citizen, First Responder

Garage Door Repair

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What types of repairs do you offer?

Our experienced and reliable technicians are experienced professionals who fix garage doors, including: 

  • Broken spring replacement
  • Torsion and Extension springs 
  • Cable repair / replacement 
  • Roller replacement Panel repair 
  • Track alignment, adjustment and Hinge repair 
  • Sensor / safety eye repairs 
  • Opener repair (common items) 
  • Weather seal replacement 
  • Sagging door / balance adjustment 
  • Noise Reduction and Tune-ups 
  • Emergency Service
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Do you charge a service fee?

Our service fee is $75 to come to your home. This includes a careful inspection of your garage door system and opener, as well as our recommendations on how to fix it right. If you do choose to have us repair your door, the service fee will be waived.

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How do I know if my garage door needs repair vs replacement?

In many cases, a garage door can be repaired rather than replaced. Issues like broken springs, worn rollers, damaged cables, off-track doors, or malfunctioning openers are often fixable with a professional repair.
Replacement is typically recommended when the door has extensive damage, multiple failing components, significant rust or warping, or if the door is very old and repairs are no longer cost-effective. Safety concerns and repeated breakdowns can also be signs that replacement may be the better long-term option.
A trained Precision garage door technician can inspect your door, explain your options, and help you decide whether repair or replacement makes the most sense for your situation.
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How quickly can you perform a garage door repair after I contact you?

We always aim for same-day service. We stock a wide range of parts on our trucks and can complete the repair in a single visit nearly every time.

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Do you carry parts for most garage doors, or do some require special ordering?

We stock a wide range of parts for most garage doors, allowing us to complete repairs in a single visit nearly every time. For specialty or custom doors, some parts may need to be special ordered, and we’ll let you know upfront.

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What causes garage door springs to fail, and how do you replace them safely?

Most spring failures result from metal fatigue, extreme temperature cycles, or lack of maintenance (e.g. unlubricated parts). Installing springs safely requires precise measurement, matching spring strength (torque), and proper tools. Our technicians use industry-approved safety procedures, ensure tension is balanced, and test multiple cycles before finishing. We repair both torsion and extension springs.

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How do I know if my garage door spring needs to be replaced?

Signs include:
  • Loud bang or snap when opening or closing
  • The door opens partially then stops or falls
  • Visible gap or separation in the spring
  • Uneven or crooked movement
  • Door is very heavy to lift manually
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What is the average cost of a spring repair?

The cost of a garage door spring repair can vary depending on the size and weight of your garage door, which determines the type of spring required. Before any work begins, we provide a clear explanation of the recommended repair and review your options. All spring repairs are performed by trained technicians experienced with both torsion and extension spring systems to ensure safe and reliable operation.

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Do you offer affordable pricing for common garage door repairs?

We offer affordable pricing for:

  • Cable replacement 
  • Roller/hinge replacement 
  • Panel repair or replacement 
  • Track Alignment 
  • Opener Repair 
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Do you offer warranties on repairs? If so, explain what is covered and for how long.

Yes. We back our repair work with warranties covering parts and labor for the repaired component (e.g. springs, cables) for a specific period. The length of the warranty depends on the repair.

New Garage Doors

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What types of new garage doors do you sell and install?

We offer a broad selection including: 

  • Standard steel doors 
  • Carriage house / carriage-style doors 
  • Modern contemporary doors 
  • Custom wood doors 
  • Insulated sectional doors 
  • Specialty/custom designs
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What brands of garage doors do you offer?

We typically recommend CHI & Amarr garage doors because of their durability, warranty and aesthetics. If there is a specific manufacturer that you need, please let us know, as it is likely we can get it for you.

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Do you do same day garage door installs?

Installation timing depends on your location and product availability. In many cases, we can complete installations within 24 hours for areas serviced by our northern warehouse, while southern areas are typically scheduled within approximately 3 days.

Our team works efficiently to ensure every installation is completed safely and to the highest professional standards, so your garage door operates reliably for years to come.

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Can customers design their door online or see style samples before buying?

Yes, customers can view style galleries and options in our online garage door showroom. You can visit at https://precisiondoordelaware.com/garage-door-gallery. You can select up to 7 garage doors by clicking the plus button and get a free quote.

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Is there a fee for garage door estimates?

No - new door estimates are free. 

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Do you offer warranties on a new garage door?

Yes - new doors come with manufacturer warranties (for panels, hardware, springs, etc.) plus our workmanship guarantee.
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What forms of payments do you accept? What credit cards? Checks? Cash?

We accept major credit cards (Visa, MasterCard, Discover, American Express) as well as checks and cash.
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Do you haul away my old garage door?

Yes - we remove and dispose of your old door as part of the installation process.
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Do You Install Locks for Garage Doors?

We install a few different garage door lock types. Your technician will go over options on-site to determine which garage door lock is the best fit for you and your particular garage door.

Garage Door Openers

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Do you install new garage door openers? If so, what brands or types do you install?

Yes! We install a full range of LiftMaster® and Genie® garage door openers.

Our openers include belt-drive and wall-mount motors — all designed for quiet, reliable performance and built with the latest smart technology and battery backup options.

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What is the starting price for a new opener?

The cost of a new garage door opener can vary based on the type of opener, features, and your existing setup. We send a trained technician to your home to review your options and make recommendations. You will receive an exact quote before you choose to move forward with our service.

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How do I know if my garage door opener needs to be repaired or replaced?

In many cases, garage door opener repair is the best option when the unit is relatively new and the issue is minor, such as worn gears, misaligned sensors, or remote control problems. However, replacement may be the better choice if the opener experiences frequent breakdowns, struggles to lift a heavier or insulated garage door, or is more than 10–15 years old and lacks modern safety features. If the cost of repair approaches the cost of installing a new opener, upgrading can often provide better reliability, improved safety, and convenient features like battery backup or smartphone control. A professional inspection can help determine the most cost-effective solution.

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What's the most popular opener type in your area, and why?

The belt drive (quiet, smooth) openers are popular in residential areas because they operate quietly and reliably. Also smart WiFi-enabled openers are in demand for convenience and remote control.
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Do you install smart garage door openers? If yes, what features do they include?

Yes — we install smart openers that include: 

  • WiFi connectivity / remote control via smartphone 
  • Battery backup Integrated cameras or motion-activated lights (e.g. LiftMaster Secure View) 
  • Energy-efficient motor designs
  • Security features (rolling code technology)
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Do you offer opener repairs? If so, what common issues can you fix?

Yes — common repairs include: 

  • Broken gears / sprockets 
  • Sensor / photo eye misalignment 
  • Remote control / keypad replacements 
  • Chain / belt adjustments or replacement 
  • Motor repair or replacement 
  • Limit / travel adjustments
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Do you offer any warranties or support for new opener installations?

Yes - new openers come with manufacturer warranties, and we back installations with workmanship guarantees.
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Do you offer same day garage door opener installation?

Yes - if stock and schedule allow, we strive for same-day or next-day installations.

Maintenance & Tune-Ups

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Do you offer garage door tune-ups or maintenance services? If so, what's included in a typical visit?

Yes — our maintenance visits typically include: 

  • Inspection of springs, cables, rollers, hinges, and tracks 
  • Lubricating moving parts 
  • Balancing and safety testing 
  • Adjusting limits and travel 
  • Checking weather seals and sensors 
  • Tightening bolts and hardware
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How often should a garage door be serviced or maintained?

We recommend servicing at least once per year, though in harsher climates or heavy-usage settings, twice annually is ideal.

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What are the benefits of regular garage door maintenance?

  • Extends the life of springs, cables, rollers, and opener 
  • Reduces noise, friction, and wear 
  • Prevents unexpected, costly breakdowns 
  • Ensures safe and reliable operation 
  • Maintains warranty compliance (on many systems)

Reputation, Trust, & Local Proof

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What makes your company different from other garage door companies in your area?

Our goal is simple, to be the best garage door company in every way that matters to our customers. We combine the personalized service of a locally owned business with the strength of a national franchise, as each location is independently owned and operated.
We stand by our commitment to “We Fix Garage Doors Right”™, investing in top-tier technician training to ensure every job is done right the first time. As a full-service company, we specialize in garage door repair, replacement, and opener repair, and we back our work with a full warranty for your peace of mind.
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What do your customers often say they appreciate most about your service?

  • Prompt arrival and fast repairs 
  • Polite, professional technicians 
  • Clear explanations and no hidden fees 
  • Quality parts & workmanship 
  • Warranty support and follow-through
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What are 2-3 things first-time customers should know about working with you?

  1. You can book online or call 24/7. 
  2. We will waive the service fee if any work is completed.
  3. We stand behind our work with warranties and use high-quality parts.
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Where can I leave a review?

If you have a Google account, please leave a review on Google: https://share.google/wKlCVZGDwky9XjI8E If not, please contact the office for alternative review options

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Where can I read reviews?

Following every job, we ask a customer to review our business. You can read these reviews at: https://www.precisiondoordelaware.com/reviews

Senior Citizen Discounts
Military Discounts
First Responders Discounts
Educator Discounts
New Castle County (302) 321-5830
Kent County (302) 554-8441
Sussex County (302) 554-8572
Precision Garage Door of Delaware
Office: (866) 266-6288
330 Water Street
Suite 109

Newport, DE 19804
Precision Garage Door of Delmarva
Office: (302) 899-1842
202 Peterson Dr.
Seaford, DE 19973