Tim Strauss
Average: 4.91 stars
Tim Strauss's Bio:
Tim began working in the garage door industry in 2015. When he’s not working, he enjoys hiking trails.
Wilmington, DE
Hi Rod, we’re truly sorry to hear about your experience and appreciate you bringing it to our attention. This doesn’t meet our standards, and we’ll be reaching out shortly to make it right.
Middletown, DE
Tim was efficient, polite and very experienced
- Mary Crampton
Wilmington, DE
Tim Strauss indicated the work he performed at my residence included a 5 year warranty. The invoice which was emailed to me did not include warranty information. Please send me documentation of the 5 year warranty for my records. Thank You.
- George Leech
Newark, DE
As always, Precision Door is top notch! Replaced my keypad which was sticking & bottom rubber seal. Fast same day service, efficient, knowledgeable, and friendly.
- Bruce Plapinger
Newark, DE
Because Precision did such a great job on my other garage door, and therefore, I reached out to them again. Tim did an outstanding job in his professionalism, kindness, transparency, and speed in repairing my other garage door. By the way, the price was reasonable. I highly recommend Precision for any of your garage door needs.
- Edward Patrick
Wilmington, DE
prior service
- Dale Hertsenberg
Wilmington, DE
Very responsive and efficient service, Tim was professional and quickly diagnosed and resolved our issue.
- Todd Veale
Wilmington, DE
Tim arrived on time , was polite , offered various options to repair my door and completed the job in a timely manner.
- Fred Sears
Newark, DE
We were able to book a service quickly and the technician provided good customer service. We were pleased with the results and the cost was reasonable.
- Donna Bates
Wilmington, DE
I had to call you folks to fix my control box which would not allow me to open the garage door. This past January 2026 I had to invest in a new garage door opener which is a Genie. I purchased the top of the line with a lifetime warranty which is the way to go if you should have a problem down the line. Yesterday, the door would not open with the new control box that was installed in January 2026. I called Precision explained my situation and they came today to fix the problem. Tim Strauss was the Technician who replaced the control box and made sure it was up and running. I really appreciated the fast response and very courteous.
- Anne P Lutz *
Hockessin, DE
Tim Straus was courteous and professional. He quoted me three options and let me decide which to pursue. He approached the job like he knew what he was doing and got it done quickly.
- ANDY KACMAR
Wilmington, DE
I was really impressed with how quickly you arrived after I called, I was also impressed with Tim. He was very professional as well as friendly and polite. I would recommend you company to anyone who has a garage door problem. Jim Talley
- Jim Talley
Wilmington, DE
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Excellent service on my broken garage door springs and motor today by Trevor. My lifetime warranty covered everything. precision door is a great company and I highly recommend them.
- David Moore
We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!
Townsend, DE
Fast on-time, Great job
- Kevin Rogers
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Wilmington, DE
Tim was a pleasure to work with. He explained what was necessary to get my garage door opener back to functioning. He is a great asset to your company. Tim, keep up the good work!! Luba Berbeza
- Luba Berbeza
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Middletown, DE
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Called Precision on Tuesday , set up an appointment for Wednesday morning and they came out on time with an update before arrival that they were on their way and the technician Tim called as he was arriving. Very professional and knowledgeable.
- Dwayne Roberts
We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!
Wilmington, DE
Young man was thorough and very knowledgeable. My wife and I were very impressed.
- Russ Hale
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Wilmington, DE
Great service and disposition
- Bill Page
We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!
Wilmington, DE
Tim was so helpful and knowledgeable too service
- Vikki Dulin
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Clayton, DE
- Dominic Deblasio
Thank you for the great rating! We appreciate your business!
Newark, DE
The person that came to replace the electric door opener, and remotes was very good. He understood what I needed, accomplished the work in good time and I am satisfied with his service. The old garage door opener was oner 40 years old.
- Elmer Saxton
We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!
Middletown, DE
Technician was punctual, very clear in explaining the problems, provided different alternatives and efficiently finished the work quickly, neatly and made sure everything worked smoothly before completing the work. Definitely recommend this business
- Gaurang Shah
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Wilmington, DE
Tim showed up as promised and fixed our balky garage door quickly. If you need quick service and can't afford to wait 1-2 weeks, Precision Garage Door is the way to go.
- Mark Miller
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Wilmington, DE
Tim was timely, professional and knowledgeable. Thank you for installing our new door this morning, Tim.
- Jarrett Avena
We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!
New Castle, DE
Great Job! Tim knows what hes doing and was professional and resolved our issue quickly and the price was fair. Thank you!!!
- Michele Rago
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Millsboro, DE
- Lynn Venetoulis
Thank you for the great rating! We appreciate your business!
Newark, DE
Honest and actually care about customer satisfaction. Had a spring replaced then a secondary sensor issue. They came out same day and solved without issue. Highly recommend
- Michael Farrell
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Smyrna, DE
Matt was great. He arrived ahead of schedule and was very friendly, professional and understanding. He kept us up on everything he was doing and showed how everything worked. We were very happy with him.
- David Sanchez
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Claymont, DE
Tim outstanding job came out replaced Garage Door took time show older parents how new garage door locking mechanism worked and then adjusted door for smaller person to be able reach door closing opening.
- Brian Sweeney
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Middletown, DE
Every company should have an employee like Matthew Taylor. When our garage door opener motor broke, Matthew was at my house by noon that day. He did a super job quickly and went over in detail about the features of our new opener. He was truly professional and I wish all service people were as competent as Matthew. You have a great employee, don't lose him.
- Wayne Shufelt
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Preface: I emailed business twice before posting hoping for a response. None received. I emphasize I was satisfied with technicians work, alerts of appointment, and final product. Did not appreciate other aspects as stated below. This is my opinion and may not apply to anyone else. Just how I feel about my experience. I would have loved a response from them. Thought I would e-mail before writing review. Tim was very good, prompt, professional, and quick. I broke my own rule of not getting three estimates. After some research I must say you are on the higher end of the range as another reviewer also stated. I didn’t appreciate Tim saying he forgot to tell me about the 3% charge for credit card when I handed it to him at the end. Sorry this is a personal view but I was in retail for 40 years and always accepted that as cost of doing business as hard as it is. I never do business with any establishment that does this and I would not have if Tim told me that in the beginning when he should have. Also, he handed me a can of lubricant that I assumed was part of a $835 service and this was the least expensive choice to replace torsion springs. The next two services were for $1300 and $1800 to basically replace all parts. I didn’t notice til I saw an invoice e-mailed to me after he left that it was $25 (I can buy it on Amazon for under $10) or I would have refused it. He should have told me it was an extra charge. Need to be a little more upfront or provide invoice before payment not just a total quote on an iPad. I can’t say I am happy and it has left a very bad taste. Very disappointed no one could take the time to respond to my e-mails to answer my concerns. Again, work was fine. Would just suggest getting several estimates and a printed invoice before you pay.
- Rod Valente