Read what people are saying
about Precision Garage Door
Precision Garage Door of Delawarehas received 4 reviews, averaging 3.00 Stars:
Bridgeville, DE
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Thank you for your feedback. We understand that pricing is an important factor in your decision, and we appreciate you sharing your concerns. Our pricing reflects the quality of our products/services and the support we provide to ensure the best possible value for our customers. Were always working to offer competitive pricing while maintaining the high standards our customers expect. If theres anything specific you'd like to discuss or if you have questions about our offerings, wed be happy to help.
Newark, DE
Called and got a same day appointment with a window of 2:00-4:00. After calling to let me know he'd be about 30 minute late, the technician didn't show up around 6:00 PM. The repair was more extensive than expected and he gave me a few estimates that were significantly overpriced and presented in a confusing way. Ultimately I went with another company that did a great job and was about 1/3 the price. Update: received a call from Precision after the review and they took the feedback and seemed genuinely interested in making things right. It's possible I just got the wrong tech on the wrong day.
- Scott Cherry
Thank you for sharing your experience, Scott. We appreciate your feedback and are glad to hear our team reached out. We strive to improve and ensure every customer receives the best service. If you're open to it, wed love the chance to earn your trust in the future.
Townsend, DE
- Timothy Norment
Thank you for your rating, Timothy. We appreciate your support and are always looking to improve. If you have any thoughts or suggestions, feel free to share. Your experience matters to us!
Bear, DE
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Good and bad. A spring on my overhead garage door opener broke. The old service place was long gone so I called these guys. First I had to listen to a recording saying they recorded all their messages--three times before I was put through to a scheduler. I asked for a next day appointment and they were able to make that happen. The tech called that morning and asked if he could come an hour earlier than the scheduled time, that was fine for me. Richard was an excellent technician, he was fast and efficient. First thing was a 15 minute safety review and a lot of notations on an IPad. Sounds good, but basically it is an opportunity to up-sell the customer with extra repairs they may not need. When I told him what repairs I needed and that was all, he did not press me. I decided before he even arrived to replace both springs because they were getting old and if one broke the other may break soon. When I received the bill I noticed a ten dollar fuel charge, for a local service call. No, that is like asking for a tip at a self service kiosk, just another charge . The bill was almost $500 for two springs, and a small pulley plus an hour's labor. Ten years ago I would have ordered them online and installed then myself.
- Mike L.
Hi Mike, thank you for taking the time to share your feedback with us. We're glad to hear that Richard provided you with excellent service and was able to accommodate your schedule. We appreciate your input regarding the additional charges, and we will certainly consider this for future improvements.
Technician was good, knowledgeable and prompt but the price seems ridiculous. One hour and 2 springs for $1k?
- Doug Rude