Garage Door Repair in Newark, DE

Gregg McCauley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bob and Jose were thorough in trouble-shooting the problem. They gave me clear options for repair. I ordered their recommended part on-line for a repair for which Bob explained procedure. Very pleased with their quick and efficient service.

Barbara Squibb

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Love my new doors and the service is superb even for minor little problems. Thank you.

Richard & Edith(mom) Roenne

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called for service on a Saturday, Taylor was on site and completed the repairs by 9:30 am on Sunday. There was no premium charge for the weekend work. I was given a number of options to choose from. There was no pressure to choose the more expensive overhaul. I received advance notice of his arrival via text and E-Mail which included the techs' name and picture. All aspects of this service were professional and courteous from the initial phone call to the completion of the work. I've run construction projects over he past 30+ years and if I wasn't retired, I would be adding them to my "A" list. Thank you Precision, Rich

A Quarles

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Company needs to work on efficiency, I set up an appointment on 7/31 for 8/10, however, no one show up. When I called to find out what was going on I was told that they did not have an appointment for me, the individual insulted my intelligence by asking if I called the correct number, then she proceeded to tell me my appointment was on 8/6, however, she was completely wrong because that appointment she was looking at was last year 2025 appointment. I requested to speak to the manager and she connected me with a supervisor, I advised that I still wanted to speak with the manager. Justin Bahr, the manager did not have the decency to call me back yesterday or today. After the service today I received an e-mail from Brandon Falone, president of the company, thanking me for the business, In that e-mail he indicated the following. "Please feel free to comment on the quality of our technicians, and your overall experience. If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Best Wishes, Brandon Falone, President So I called to speak with him as he suggested before writing a negative review, that was a joke instead I was passed off to the customer experience and dispatch staff member, never able to speak to him directly, even though I indicated that I had received an email from him. That individual indicated that he would look into the situation, but I probably won't hear back from him either. Now I realize that mistake can happen, but this is not the first time I have had a problem with scheduling and no one showing up or a different technician (I request the same technician all the time). I have dealt with the company for 10 consecutive years, the technician is excellent, no problem with him, he is very professional and does a great job. My complaint is the efficiency of the office as I first stated. Also that fact that I was not given the opportunity to speak with the president per his recommendation.

Patrick Griffin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician Tim Strauss replaced door opener on an overhead garage door. He was fast, knowledgeable, professional and neat. Great job start to finish.

Steven Graham

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt professional service both on the phone and in person. Our serviceman Tim Strauss was very patient ant thorough in explaining our new opener and treating our home with respect. We could not have asked for a better experience.

JAMES FERGUSON

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had a garage door installed 5 years ago by Precision. Installation was a breeze. Fast forward to this past weekend my wife had noticed a grinding sound coming for one side of the door. I was surprised because I keep the door lubricated to keep it moving freely. I contacted Precision and spoke with Ashley. After reviewing all of the paperwork, Taylor, one of Precision's techs, was at our house the next afternoon in the slotted time allowed. Taylor listened about our issue and he got to work. There was an issue with a left bearing support that needed to be adjusted and reinforced. Taylor also verified the total operation of the door as well. When he was done we found there wasn't any charge for the service due to the parts coverage and warranty. Tyalor was spot on, friendly, and knowledgable. This is why I would highly recommend Precision for all of you garage door needs. You don't find a quaility company like Precision around much anymore. Many thanks to The Precision Team.

Betty Balder

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Everyone was very professional and courteous. The technician was very helpful in explaining how to operate the new opener.

Mike Purvis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

From the moment I called to the time Matthew showed up was within 2-hours. Great customer service, Matthew did a thorough job explaining what he was doing and did it in a professional manner.

jeff albrecht

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bob did a great job. Please have him send us a quote to refurbish both garage doors with Liftmaster as he recommended Eva and Jeff Allbreecht

Chris Bekowski

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician arrived on time and performed repair quickly and efficiently.

Bruce Plapinger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

As always, Precision Door is top notch! Replaced my keypad which was sticking & bottom rubber seal. Fast same day service, efficient, knowledgeable, and friendly.

Edward Patrick

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Because Precision did such a great job on my other garage door, and therefore, I reached out to them again. Tim did an outstanding job in his professionalism, kindness, transparency, and speed in repairing my other garage door. By the way, the price was reasonable. I highly recommend Precision for any of your garage door needs.

MARY HOLAHAN & LOU CAPORASO

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We called Precision because our door was originally installed by the company and we have always heard good things from other customers. Our techinian Tony told us, and more importantly, showed us, exactly what was wrong with our door's operation, and gave us detailed options about how to fix it. No high pressure, just explanation and facts (ideal presentation!). We replaced various parts and the remotes but the whole door itself didn't need replacement now. Not sure about exact description of all the parts, so picked just one from the list below.

Stan Ketchum

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thanks for coming out for an estimate on a new door The tech, Bryan was awesome ! Highly recommend him and your company . Thanks again

Ellen Dotts

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tony responded quickly to our phone call and was here within a few hours. He was friendly, compotent and helpful. Our door was repaired in an hour.

Andrea DiStefano

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thanks Taylor. I am very excited not to have to fight with my garage door anymore. You were super informative.

Margaret Branigan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had my garage door replaced by Precision Door about 3 years ago. The technician who installed it was polite, knowledgeable and was wonderful in explaining what he was doing and why. The door started having closing issues this past week, so I called them - the technician, Taylor, came out the very next day, communicating with me when he was on his way and another text when he arrived. Precision sent me a text with Taylor's picture so I could make sure it was a technician from their company. Taylor listened to the issue and went to work. He had the door adjusted within 30 minutes, and didn't hesitate to explain to me what had been the issue. The adjustment was covered under my warranty, no questions asked. I would highly recommend them!!

Don Putzig *

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Doors installed an Electric Garage door opener on my garage. They came the day after I requested service. Installed the opener in less than one hour. Explained how it worked, Had me open and close it. Very efficient and friendly installer.

Mary Mortenson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Came promptly was very clear about the problems and the solutions and we’re very pleasant to work with. Reasonably priced as well.

Donna Bates

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were able to book a service quickly and the technician provided good customer service. We were pleased with the results and the cost was reasonable.

Courtney Smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bob was excellent in providing his professional evaluation of my door. I was at ease conversing with him and felt that he was honest and straightforward. I was pleasantly surprised at the cost quoted for a new door and agreed to have the new door put in. Precision has always provided me with excellent services over several years.

Joan/Alan Irwin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision has consistently provided prompt and dependable service. The technician arrived on time, explained what had to be done and completed the job in a timely manner.

Mary Higgins

Prompt and friendly service to fix a broken spring on our garage door opener. Great service!

Meg Kennedy

We had Taylor from Precision Door identify and replace our garage door motor (lift master), spring and replace the rubber on bottom of door. He was fantastic!! Knowledgeable, personable, and efficient. Great quote for all that we had done! Fixed it same day! Precision is lucky to have him as a technician! I would recommend Precision on his work alone.

Elizabeth Mcdonough

I recently had my cable on my garage door snap, so I read reviews on Google and selected Precision Garage doors of Delaware based on the high ratings and positive reviews. I am glad that I did, as I have had a positive experience from start to finish. They scheduled me as quickly as possible and let me know when the technician would be coming and sent a picture of Jorge Creech. He called when he was 30 minutes away to let me know when he would be arriving, which was well within the timeframe I was given. He quickly assessed the issue and told me that he would be putting in the order for the new hardware and garage door. I receive an email from the company that it would be 4 weeks before their warehouse received the garage door and that they would be installing it within a week of receipt. After the installation was scheduled, I received an email informing me when the technician would be coming and then sent me a picture of Dylan Younger who also arrived well within the range that was given and who also called me while en route. He worked very hard and made sure that everything was perfect and that I was completely satisfied. I appreciate the communication from the company emails and the calls from the techs and how thorough Dylan was. The garage door looks great from the inside and outside, and a neighbor has already asked what company I used!

Elmer Saxton

The person that came to replace the electric door opener, and remotes was very good. He understood what I needed, accomplished the work in good time and I am satisfied with his service. The old garage door opener was oner 40 years old.

Gary Legreid

My garage door jammed and trapped my car inside shortly before noon. I called Precision Garage Door and they were able to schedule a service appointment between 2 and 4 that day. When the original technician was delayed, another was assigned. Taylor Bartow arrived within the original time period and promptly assessed the failure. He reviewed possible repair approaches and proceeded with the selected repair. After completing the repair, he answered my questions and made sure I was satisfied with the repairs. Excellent work with a focus on customer satisfaction.

Peter Crisona

Matt Taylor was very professional, and he diagnosed the problem, and fixed it effortlessly.