has received 4 reviews, averaging 1.00 Stars:
Newark, DE
Hi Angeline, we’re truly sorry to hear about your experience and appreciate you bringing it to our attention. This doesn’t meet our standards, and we’ll be reaching out shortly to make it right.
Wilmington, DE
Preface: I emailed business twice before posting hoping for a response. None received. I emphasize I was satisfied with technicians work, alerts of appointment, and final product. Did not appreciate other aspects as stated below. This is my opinion and may not apply to anyone else. Just how I feel about my experience. I would have loved a response from them. Thought I would e-mail before writing review. Tim was very good, prompt, professional, and quick. I broke my own rule of not getting three estimates. After some research I must say you are on the higher end of the range as another reviewer also stated. I didn’t appreciate Tim saying he forgot to tell me about the 3% charge for credit card when I handed it to him at the end. Sorry this is a personal view but I was in retail for 40 years and always accepted that as cost of doing business as hard as it is. I never do business with any establishment that does this and I would not have if Tim told me that in the beginning when he should have. Also, he handed me a can of lubricant that I assumed was part of a $835 service and this was the least expensive choice to replace torsion springs. The next two services were for $1300 and $1800 to basically replace all parts. I didn’t notice til I saw an invoice e-mailed to me after he left that it was $25 (I can buy it on Amazon for under $10) or I would have refused it. He should have told me it was an extra charge. Need to be a little more upfront or provide invoice before payment not just a total quote on an iPad. I can’t say I am happy and it has left a very bad taste. Very disappointed no one could take the time to respond to my e-mails to answer my concerns. Again, work was fine. Would just suggest getting several estimates and a printed invoice before you pay.
- Rod Valente
Hi Rod, we’re truly sorry to hear about your experience and appreciate you bringing it to our attention. This doesn’t meet our standards, and we’ll be reaching out shortly to make it right.
Lewes, DE
Grossly overcharged.
- Jim Nee
Hi Jim, thank you for your feedback. We’re truly sorry to hear about your experience. We would love the opportunity to speak with you and make things right. We have attempted to contact you. Please reach out to us at your earliest convenience so we can work toward a resolution.
Bear, DE
Service technician was nice, but the price quoted was premium pricing for a midrange job. No free estimates, you have to pay $75 for and estimate then get overpriced quote. Precision, you really need to do better. Shameful
- Matthew Reed
Company needs to work on efficiency, I set up an appointment on 7/31 for 8/10, however, no one show up. When I called to find out what was going on I was told that they did not have an appointment for me, the individual insulted my intelligence by asking if I called the correct number, then she proceeded to tell me my appointment was on 8/6, however, she was completely wrong because that appointment she was looking at was last year 2025 appointment. I requested to speak to the manager and she connected me with a supervisor, I advised that I still wanted to speak with the manager. Justin Bahr, the manager did not have the decency to call me back yesterday or today. After the service today I received an e-mail from Brandon Falone, president of the company, thanking me for the business, In that e-mail he indicated the following. "Please feel free to comment on the quality of our technicians, and your overall experience. If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Best Wishes, Brandon Falone, President So I called to speak with him as he suggested before writing a negative review, that was a joke instead I was passed off to the customer experience and dispatch staff member, never able to speak to him directly, even though I indicated that I had received an email from him. That individual indicated that he would look into the situation, but I probably won't hear back from him either. Now I realize that mistake can happen, but this is not the first time I have had a problem with scheduling and no one showing up or a different technician (I request the same technician all the time). I have dealt with the company for 10 consecutive years, the technician is excellent, no problem with him, he is very professional and does a great job. My complaint is the efficiency of the office as I first stated. Also that fact that I was not given the opportunity to speak with the president per his recommendation.
- A Quarles