Bob Strauss
Average: 4.93 stars
Bob Strauss's Bio:
Bob is a veteran technician who is well-versed in troubleshooting garage door issues. When he’s not working, Bob enjoys hockey, Star Wars, video games, and any Philadelphia sport.
Newark, DE
Hi Angeline, we’re truly sorry to hear about your experience and appreciate you bringing it to our attention. This doesn’t meet our standards, and we’ll be reaching out shortly to make it right.
Hockessin, DE
One of my cables that connects the door to the springs had broken and Bob Strauss replaced both of my cables. However, I thought $280.00 just to replace both cables was a little high since it only took about half an hour.
- Dennis Manyak
Bear, DE
I am extremely pleased with the repair performed on my garage door opener by Bob Strauss. He was knowledgeable and professional and explained all my options to me. Thank you Bob!
- Kristi Barnett
Newark, DE
Everyone was very professional and courteous. The technician was very helpful in explaining how to operate the new opener.
- Betty Balder
Wilmington, DE
Bob Strauss and Aaron replaced my motor and all parts quickly and professionally. This is the second time I used Precision Door with great results! I highly recommend this company and my two technicians.
- Christine Schaal
Wilmington, DE
We've been customers since 2020. Shout out to Natasha who was very fast in scheduling service. Bob was very quick & efficient and knew the product. We've enjoyed all the techs that serviced us over the years. Thanks Precision for your Great Service!
- Vivian /Doug Garrett
Newark, DE
Bob did a great job. Please have him send us a quote to refurbish both garage doors with Liftmaster as he recommended Eva and Jeff Allbreecht
- jeff albrecht
Wilmington, DE
A friend recommended Precision and I'm glad he did. The technician was on-time and professional in every respect and my garage door is back in good working order.
- John Riley
Smyrna, DE
Bob was nice and a good professional.
- Edward Narvaez
Wilmington, DE
Excellent, very professional service.
- Lech Wilczek
Newark, DE
Precision Doors installed an Electric Garage door opener on my garage. They came the day after I requested service. Installed the opener in less than one hour. Explained how it worked, Had me open and close it. Very efficient and friendly installer.
- Don Putzig *
Wilmington, DE
Bob did an excellent job and explained everything clearly and completed all work and made recommendations for future maintenance .Very Professional and knowledgeable.I will use this company in the future for all my garage door needs
- Paul Rhoades
Wilmington, DE
My experience was exactly like all the positive reviews I have read. After making the appointment ( which was actually next day ) I received confirmations and the tech called when on his way. Bob Strauss showed up on time. He was courteous and professional. He explained everything needed and after giving me the estimate which I approved he went to work completing the job in about 2.5 hours. I was happy he had all the parts and tools needed to to the job. He kept me informed about what he was doing and why. I highly recommend Bob and Precision Garage Door. Thanks Bob!
- Anthony Galantino
Newark, DE
Bob was excellent in providing his professional evaluation of my door. I was at ease conversing with him and felt that he was honest and straightforward. I was pleasantly surprised at the cost quoted for a new door and agreed to have the new door put in. Precision has always provided me with excellent services over several years.
- Courtney Smith
Claymont, DE
Had a great experience! Making an appt was very easy. Bob was professional, nice, and helpful. I am very happy with my new garage opener. Entire process was great from start to finish.
- Ashley Mantei
Middletown, DE
Bob Strauss, Did an Outstanding job. He was friendly, knowledgeable & professional. Thank You
- Robert Mason
Wilmington, DE
The tech Bob Strauss was professional and pleasant. He explained everything and was done after some adjustments were made to the garage door opener.I was also made aware what to expect in the future in regard for the need of a new system.
- Frances Baker
Middletown, DE
Precision Door responded quickly. Bob did a great job determining the issue, gave options and quickly repaired everything
- Barbara Pelly
Service Provided:
Product:
Field Manager: Bob Strauss
Newark, DE
Precision has consistently provided prompt and dependable service. The technician arrived on time, explained what had to be done and completed the job in a timely manner.
- Joan/Alan Irwin
Wilmington, DE
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The service to date has been outstanding! Very responsive and fair pricing, highly recommended!!
- Dominic Campagnola
We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!
Wilmington, DE
Exact service and repaired garage door all in the same first visit.
- Gwen Smith
We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!
Clayton, DE
Installer we had Bob S was great
- Shane Drobinski
We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!
Bear, DE
My spring broke last night. I called today and they had an appointment today and for the cheapest price. The technician was professional and quoted me the same price mentioned on the phone by the representative. Did not pressure me and I would use them again.
- Paul Robinson
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Wilmington, DE
Competent work and timely service. Good job.
- Marko Strukelj
We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!
Wilmington, DE
Bob was early to my residence, professional & polite. He explained everything that was wrong & the fix.
- Oliver Childs
We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!
Bear, DE
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Really nice work. Called on a Wednesday afternoon and set up a visit for Thursday morning. Arrived perfectly on time after calling ahead. We had two extremely old garage openers to be replaced. Assessed the setup and didnt try to oversell. Two hours later and we were all set. Very professional and knowledgeable. Tech was Bob. Highly recommend.
- Sean Franek
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Bear, DE
Really nice work. Called on a Wednesday afternoon and set up a visit for Thursday morning. Arrived perfectly on time after calling ahead. We had two extremely old garage openers to be replaced. Assessed the setup and didnt try to oversell. Two hours later and we were all set. Very professional and knowledgeable. Tech was Bob. Highly recommend.
- Sean Franek
We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!
Smyrna, DE
- Ronald Rochester
Thank you for taking the time to leave Precision Garage Door of Delaware a great rating!
Middletown, DE
Bob Strauss installed a new garage motor after ascertaining the nature of the problem. Excellent demeanor, workmanship and knowledge. Much appreciated!!!
- Andrea Perry
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Wilmington, DE
I called Precision today about a squeaky noise that the garage door just began making. They were able to send someone same day! My technician Bob Strauss was great. He identified the problem, made an adjustment and oiled it and no more noise. He was polite and kind.
- Valerie Gilliam
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Company needs to work on efficiency, I set up an appointment on 7/31 for 8/10, however, no one show up. When I called to find out what was going on I was told that they did not have an appointment for me, the individual insulted my intelligence by asking if I called the correct number, then she proceeded to tell me my appointment was on 8/6, however, she was completely wrong because that appointment she was looking at was last year 2025 appointment. I requested to speak to the manager and she connected me with a supervisor, I advised that I still wanted to speak with the manager. Justin Bahr, the manager did not have the decency to call me back yesterday or today. After the service today I received an e-mail from Brandon Falone, president of the company, thanking me for the business, In that e-mail he indicated the following. "Please feel free to comment on the quality of our technicians, and your overall experience. If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Best Wishes, Brandon Falone, President So I called to speak with him as he suggested before writing a negative review, that was a joke instead I was passed off to the customer experience and dispatch staff member, never able to speak to him directly, even though I indicated that I had received an email from him. That individual indicated that he would look into the situation, but I probably won't hear back from him either. Now I realize that mistake can happen, but this is not the first time I have had a problem with scheduling and no one showing up or a different technician (I request the same technician all the time). I have dealt with the company for 10 consecutive years, the technician is excellent, no problem with him, he is very professional and does a great job. My complaint is the efficiency of the office as I first stated. Also that fact that I was not given the opportunity to speak with the president per his recommendation.
- A Quarles