Garage Door Repair in New Castle, DE

George Sharpe

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very satisfied with the service provided

Alice Fuchs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Rich was very professional explaining what was wrong with my garage door and offering options for its repair. When he was through with the repair everything was neat and clean and the garage door is now functioning great.

John Barklow

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The tech Richard was excellent, very friendly and very knowledgeable. Highly recommend this company!

Gregg McCauley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bob and Jose were thorough in trouble-shooting the problem. They gave me clear options for repair. I ordered their recommended part on-line for a repair for which Bob explained procedure. Very pleased with their quick and efficient service.

Barbara Squibb

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Love my new doors and the service is superb even for minor little problems. Thank you.

Richard & Edith(mom) Roenne

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called for service on a Saturday, Taylor was on site and completed the repairs by 9:30 am on Sunday. There was no premium charge for the weekend work. I was given a number of options to choose from. There was no pressure to choose the more expensive overhaul. I received advance notice of his arrival via text and E-Mail which included the techs' name and picture. All aspects of this service were professional and courteous from the initial phone call to the completion of the work. I've run construction projects over he past 30+ years and if I wasn't retired, I would be adding them to my "A" list. Thank you Precision, Rich

A Quarles

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Company needs to work on efficiency, I set up an appointment on 7/31 for 8/10, however, no one show up. When I called to find out what was going on I was told that they did not have an appointment for me, the individual insulted my intelligence by asking if I called the correct number, then she proceeded to tell me my appointment was on 8/6, however, she was completely wrong because that appointment she was looking at was last year 2025 appointment. I requested to speak to the manager and she connected me with a supervisor, I advised that I still wanted to speak with the manager. Justin Bahr, the manager did not have the decency to call me back yesterday or today. After the service today I received an e-mail from Brandon Falone, president of the company, thanking me for the business, In that e-mail he indicated the following. "Please feel free to comment on the quality of our technicians, and your overall experience. If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Best Wishes, Brandon Falone, President So I called to speak with him as he suggested before writing a negative review, that was a joke instead I was passed off to the customer experience and dispatch staff member, never able to speak to him directly, even though I indicated that I had received an email from him. That individual indicated that he would look into the situation, but I probably won't hear back from him either. Now I realize that mistake can happen, but this is not the first time I have had a problem with scheduling and no one showing up or a different technician (I request the same technician all the time). I have dealt with the company for 10 consecutive years, the technician is excellent, no problem with him, he is very professional and does a great job. My complaint is the efficiency of the office as I first stated. Also that fact that I was not given the opportunity to speak with the president per his recommendation.

Michele B

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I really appreciated the same day service after I accidentally backed into my garage door before it was fully opened. Tim came out and had the issue resolved within a half hour. Excellent customer service!

Grant Barrans

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service, very attentive and as a bonus, some out of the box thinking to solve my problems. I recommend these guys.

Richard Koehler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

It was easy to request a visit on the website for the next day on the night the garage door spring was broken. Their technician Jorge saw the broken spring and also checked the rest of the components and then explained the several options for maintenance that were required. He finished in hours and we had a working garage door again. Simple, convenient and no drama.

Mimi Julian

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Dylan and Josh were absolutely wonderful installing new garage doors on an older home. It was tricky, but they were very creative and engineered an excellent solution. They were so professional and cleaned up the garage before they completed the job at 9:30 on a Friday night. They explained all the technology and went over how to keep the doors in good shape. They called with an arrival time, and worked diligently the entire day. They were a great team and very personable. The entire office was so helpful in scheduling a new installation. When Bryan came out to give an estimate, the old garage doors were shaking due to the wind, and he spent an hour of his time trying to secure them. They are an excellent company and I would highly recommend them.

Dennis Manyak

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

One of my cables that connects the door to the springs had broken and Bob Strauss replaced both of my cables. However, I thought $280.00 just to replace both cables was a little high since it only took about half an hour.

Patrick Griffin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician Tim Strauss replaced door opener on an overhead garage door. He was fast, knowledgeable, professional and neat. Great job start to finish.

Steven Graham

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt professional service both on the phone and in person. Our serviceman Tim Strauss was very patient ant thorough in explaining our new opener and treating our home with respect. We could not have asked for a better experience.

Rod Valente

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Preface: I emailed business twice before posting hoping for a response. None received. I emphasize I was satisfied with technicians work, alerts of appointment, and final product. Did not appreciate other aspects as stated below. This is my opinion and may not apply to anyone else. Just how I feel about my experience. I would have loved a response from them. Thought I would e-mail before writing review. Tim was very good, prompt, professional, and quick. I broke my own rule of not getting three estimates. After some research I must say you are on the higher end of the range as another reviewer also stated. I didn’t appreciate Tim saying he forgot to tell me about the 3% charge for credit card when I handed it to him at the end. Sorry this is a personal view but I was in retail for 40 years and always accepted that as cost of doing business as hard as it is. I never do business with any establishment that does this and I would not have if Tim told me that in the beginning when he should have. Also, he handed me a can of lubricant that I assumed was part of a $835 service and this was the least expensive choice to replace torsion springs. The next two services were for $1300 and $1800 to basically replace all parts. I didn’t notice til I saw an invoice e-mailed to me after he left that it was $25 (I can buy it on Amazon for under $10) or I would have refused it. He should have told me it was an extra charge. Need to be a little more upfront or provide invoice before payment not just a total quote on an iPad. I can’t say I am happy and it has left a very bad taste. Very disappointed no one could take the time to respond to my e-mails to answer my concerns. Again, work was fine. Would just suggest getting several estimates and a printed invoice before you pay.

Kristi Barnett

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am extremely pleased with the repair performed on my garage door opener by Bob Strauss. He was knowledgeable and professional and explained all my options to me. Thank you Bob!

Paul Hopkins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My neighbor had work done and they said it was a good experience. Tim Strauss did a nice job for us.

JAMES FERGUSON

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had a garage door installed 5 years ago by Precision. Installation was a breeze. Fast forward to this past weekend my wife had noticed a grinding sound coming for one side of the door. I was surprised because I keep the door lubricated to keep it moving freely. I contacted Precision and spoke with Ashley. After reviewing all of the paperwork, Taylor, one of Precision's techs, was at our house the next afternoon in the slotted time allowed. Taylor listened about our issue and he got to work. There was an issue with a left bearing support that needed to be adjusted and reinforced. Taylor also verified the total operation of the door as well. When he was done we found there wasn't any charge for the service due to the parts coverage and warranty. Tyalor was spot on, friendly, and knowledgable. This is why I would highly recommend Precision for all of you garage door needs. You don't find a quaility company like Precision around much anymore. Many thanks to The Precision Team.

Betty Balder

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Everyone was very professional and courteous. The technician was very helpful in explaining how to operate the new opener.

Patricia Provato

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Taylor is professional he put our new garage fixtures and lights 2 years ago and he came out today 7/14 assessed our problem and fixed it. I would recommend precision garage door because of the great product and service

Leroy Hart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tell her did a great job he was very thorough went over everything with me and it went smooth less than 1 hour

Thomas Gerstley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great experience. Confirmation communications by email and phone call informing me they were on their way. Taylor diagnosed the issue, provided three options and completed the repair same day. Very satisfied with result.

Christine Schaal

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bob Strauss and Aaron replaced my motor and all parts quickly and professionally. This is the second time I used Precision Door with great results! I highly recommend this company and my two technicians.

Jon Boyden

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent product and personable, thorough customer service, as evidenced each time I request assistance.

Bridget McGrath

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent and efficient service. Highly recommend this company.

Vivian /Doug Garrett

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We've been customers since 2020. Shout out to Natasha who was very fast in scheduling service. Bob was very quick & efficient and knew the product. We've enjoyed all the techs that serviced us over the years. Thanks Precision for your Great Service!

Mike Purvis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

From the moment I called to the time Matthew showed up was within 2-hours. Great customer service, Matthew did a thorough job explaining what he was doing and did it in a professional manner.

C Simmons

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Matthew Taylor replaced garage door opener- courteous, timely, explained all before and after. Great job!

Sandra Duchemin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I contacted Precision Garage Door because my door would not open. I was able to receive same day service. The technician that came out was Richard Clemente. I couldn't be happier with the results. Richard was incredibly knowledgeable and took the time to explain the exact cause of the issue. He provided a transparent quote, was very professional and completed the repairs to a very high standard. It is rare to find a contractor who respects your time and property this much. I highly recommended Precision Garage Door and Richard Clemente as well!

Mary Crampton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tim was efficient, polite and very experienced