Garage Door Repair in New Castle, DE

Chuck Rynkowski

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose Precision because they installed a new garage door opener for my home 2 years ago. The light on the opener was not working and I called Precision. As my previous experience the technicians were very professional and friendly. My opener is covered under warranty and they ordered the new part for installation by them when it comes in. I highly recommit Precision for anyone needing a garage door service.

Janet Van Horn

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Richard was very polite and took time to explain all my options in deciding what door opener to buy. He did excellent work and cleaned up his work area. I feel very lucky that I had him advise me on this project. He was not pushy or overbearing as some reps are. Thank you for a project well done.

David Stacy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Had used them previously and was satisfied.

DR. NEAL & BARBARA COHN

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jorge Creech came out this morning. He gave us a heads up and arrived promptly. He was very personable and professional. He addressed our problem immediately and efficiently and resolved it, as well as evaluating the general functioning of our door and applying lubricant. It was a pleasure working with Jorge.

Mary VanderDussen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Recent lightening strike fried part of my garage door opener. I called Precision Thursday morning and new garage door opener was installed by 2:00p.m. SAME DAY!!! Matthew T. was the technician and couldn't have been more professional. He was very patient with this rattled customer. If a ten-star rating was possible, I'd give it.

Mary Broome

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional technicians. Taylor explained problem and options. Also liked the safety with being advised they were on way along with a picture. Added bonus was their petting my dog.

john beahn

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

on time---professional---diagnosed problem---suggested solution with timelines and prices for rectifying situation---decision made to move forward with 3-6 week timeline

Mary Ellen Dawson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tim, the technician was very knowledgeable and was able to figure out what was wrong with my garage door and how to fix it. He will return at my convenience to make the repairs. Also, I had a same day appointment and Tim arrived on time and was friendly.

ALBERT MINUTOLA

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

very efficient

Kathy Cioffi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

A friend in my neighborhood had your company service her garage door recently and told me what a great experience she had. I decided to call Precision because of her recommendation.

Glen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our double garage door would not open. Eric Bartow diagnosed the issue very quickly and saw that our belt was wearing out/dry rotted and strongly recommended we replace the garage door opener (it was 23 years old). He checked out our existing single door opener and noticed that the belt was also dry rotted. He installed new openers on both doors and we are extremely happy with them! Eric was able to remove the old openers and install the new openers very quickly - he was obviously very experienced with anything related to garage doors and openers! Eric was also very professional and courteous (very similar to my past experience with garage door repairs from the other Precision Door technicians in the past). I also appreciate how Precision Door clearly communicates the appointment time window, the technicians always call/text when they are on the way to my house and they send a picture of the technician as well! They clearly have a well run/managed business and I will continue to use them for all my garage door needs in the future! Glen

Spencer Henry

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional and did a good job. The tech explained everything and completed the work quickly.

George Sharpe

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very satisfied with the service provided

Alice Fuchs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Rich was very professional explaining what was wrong with my garage door and offering options for its repair. When he was through with the repair everything was neat and clean and the garage door is now functioning great.

John Barklow

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The tech Richard was excellent, very friendly and very knowledgeable. Highly recommend this company!

Gregg McCauley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bob and Jose were thorough in trouble-shooting the problem. They gave me clear options for repair. I ordered their recommended part on-line for a repair for which Bob explained procedure. Very pleased with their quick and efficient service.

Barbara Squibb

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Love my new doors and the service is superb even for minor little problems. Thank you.

Richard & Edith(mom) Roenne

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called for service on a Saturday, Taylor was on site and completed the repairs by 9:30 am on Sunday. There was no premium charge for the weekend work. I was given a number of options to choose from. There was no pressure to choose the more expensive overhaul. I received advance notice of his arrival via text and E-Mail which included the techs' name and picture. All aspects of this service were professional and courteous from the initial phone call to the completion of the work. I've run construction projects over he past 30+ years and if I wasn't retired, I would be adding them to my "A" list. Thank you Precision, Rich

A Quarles

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Company needs to work on efficiency, I set up an appointment on 7/31 for 8/10, however, no one show up. When I called to find out what was going on I was told that they did not have an appointment for me, the individual insulted my intelligence by asking if I called the correct number, then she proceeded to tell me my appointment was on 8/6, however, she was completely wrong because that appointment she was looking at was last year 2025 appointment. I requested to speak to the manager and she connected me with a supervisor, I advised that I still wanted to speak with the manager. Justin Bahr, the manager did not have the decency to call me back yesterday or today. After the service today I received an e-mail from Brandon Falone, president of the company, thanking me for the business, In that e-mail he indicated the following. "Please feel free to comment on the quality of our technicians, and your overall experience. If for any reason you are not totally satisfied, I would consider it a favor if you called and gave me the opportunity to redress the situation." Best Wishes, Brandon Falone, President So I called to speak with him as he suggested before writing a negative review, that was a joke instead I was passed off to the customer experience and dispatch staff member, never able to speak to him directly, even though I indicated that I had received an email from him. That individual indicated that he would look into the situation, but I probably won't hear back from him either. Now I realize that mistake can happen, but this is not the first time I have had a problem with scheduling and no one showing up or a different technician (I request the same technician all the time). I have dealt with the company for 10 consecutive years, the technician is excellent, no problem with him, he is very professional and does a great job. My complaint is the efficiency of the office as I first stated. Also that fact that I was not given the opportunity to speak with the president per his recommendation.

Michele B

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I really appreciated the same day service after I accidentally backed into my garage door before it was fully opened. Tim came out and had the issue resolved within a half hour. Excellent customer service!

Grant Barrans

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service, very attentive and as a bonus, some out of the box thinking to solve my problems. I recommend these guys.

Richard Koehler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

It was easy to request a visit on the website for the next day on the night the garage door spring was broken. Their technician Jorge saw the broken spring and also checked the rest of the components and then explained the several options for maintenance that were required. He finished in hours and we had a working garage door again. Simple, convenient and no drama.

Mimi Julian

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Dylan and Josh were absolutely wonderful installing new garage doors on an older home. It was tricky, but they were very creative and engineered an excellent solution. They were so professional and cleaned up the garage before they completed the job at 9:30 on a Friday night. They explained all the technology and went over how to keep the doors in good shape. They called with an arrival time, and worked diligently the entire day. They were a great team and very personable. The entire office was so helpful in scheduling a new installation. When Bryan came out to give an estimate, the old garage doors were shaking due to the wind, and he spent an hour of his time trying to secure them. They are an excellent company and I would highly recommend them.

Dennis Manyak

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

One of my cables that connects the door to the springs had broken and Bob Strauss replaced both of my cables. However, I thought $280.00 just to replace both cables was a little high since it only took about half an hour.

Patrick Griffin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician Tim Strauss replaced door opener on an overhead garage door. He was fast, knowledgeable, professional and neat. Great job start to finish.

Steven Graham

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt professional service both on the phone and in person. Our serviceman Tim Strauss was very patient ant thorough in explaining our new opener and treating our home with respect. We could not have asked for a better experience.

Rod Valente

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Preface: I emailed business twice before posting hoping for a response. None received. I emphasize I was satisfied with technicians work, alerts of appointment, and final product. Did not appreciate other aspects as stated below. This is my opinion and may not apply to anyone else. Just how I feel about my experience. I would have loved a response from them. Thought I would e-mail before writing review. Tim was very good, prompt, professional, and quick. I broke my own rule of not getting three estimates. After some research I must say you are on the higher end of the range as another reviewer also stated. I didn’t appreciate Tim saying he forgot to tell me about the 3% charge for credit card when I handed it to him at the end. Sorry this is a personal view but I was in retail for 40 years and always accepted that as cost of doing business as hard as it is. I never do business with any establishment that does this and I would not have if Tim told me that in the beginning when he should have. Also, he handed me a can of lubricant that I assumed was part of a $835 service and this was the least expensive choice to replace torsion springs. The next two services were for $1300 and $1800 to basically replace all parts. I didn’t notice til I saw an invoice e-mailed to me after he left that it was $25 (I can buy it on Amazon for under $10) or I would have refused it. He should have told me it was an extra charge. Need to be a little more upfront or provide invoice before payment not just a total quote on an iPad. I can’t say I am happy and it has left a very bad taste. Very disappointed no one could take the time to respond to my e-mails to answer my concerns. Again, work was fine. Would just suggest getting several estimates and a printed invoice before you pay.

Kristi Barnett

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am extremely pleased with the repair performed on my garage door opener by Bob Strauss. He was knowledgeable and professional and explained all my options to me. Thank you Bob!

Paul Hopkins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My neighbor had work done and they said it was a good experience. Tim Strauss did a nice job for us.

JAMES FERGUSON

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had a garage door installed 5 years ago by Precision. Installation was a breeze. Fast forward to this past weekend my wife had noticed a grinding sound coming for one side of the door. I was surprised because I keep the door lubricated to keep it moving freely. I contacted Precision and spoke with Ashley. After reviewing all of the paperwork, Taylor, one of Precision's techs, was at our house the next afternoon in the slotted time allowed. Taylor listened about our issue and he got to work. There was an issue with a left bearing support that needed to be adjusted and reinforced. Taylor also verified the total operation of the door as well. When he was done we found there wasn't any charge for the service due to the parts coverage and warranty. Tyalor was spot on, friendly, and knowledgable. This is why I would highly recommend Precision for all of you garage door needs. You don't find a quaility company like Precision around much anymore. Many thanks to The Precision Team.